Product Return / Customer Feedback
Return Policy:
Returns can be made for any reason for exchange or refund up to 30 days from the date of invoice. Proof of purchase from PCS Company is required for all exchanges or returns. Custom orders, obsolete products, cut-to-length products, and items purchased from our Clearance Center sold as “Final Sale” items and cannot be exchanged, returned, canceled, refunded, or are eligible for merchandise credit.
Only standard product purchases made within 30 days qualify for returns. Returned products must be undamaged and in saleable condition. PCS Company reserves the right to deny any product returns or claims at any time. All associated freight costs are the responsibility of the customer, unless otherwise agreed upon in advance.
Restocking Charges:
Approved standard product returns including steel, components, and promotional items will require up to a 10% restocking fee. Equipment product returns that are electronically or pneumatically powered such as: welders, polishers power tools, dry ice cleaners, etc. are subject to a 25% restocking fee.
Order Cancellation:
Due to the prompt service we provide, we are unable to cancel any orders that are processed for same day shipment, unless the items ordered are not currently in stock.
Returns Process:
If you need to return an item, please fill out the form below to start the return process. All returns will require a Return Goods Authorization (RGA) Number and submitting this form will create a ticket to generate that number. Once this form is submitted a Customer Service Representative will contact you to work through our return process.
If you are looking to initiate a Warranty Claim, please view warranty information.
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